FAQ’s
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_accordion collapsible=”yes”][vc_accordion_tab title=”What Payments do you accept?”][vc_column_text]We currently accept Paypal, as well as major Credit and Debit Cards.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is Your Checkout Secure?”][vc_column_text]Yes!We use SSL encryption from the very minute you land on our website. All the way through your purchase, your details are protected, safe, and secure.
You can tell a website is safe if the ‘green padlock’ is showing in your browser’s address bar![/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do You Deliver Internationally?”][vc_column_text]Yes! We accept orders from all over the world – just select international shipping at the checkout.
Please Note: Our international shipping is a standard rate, if you’d like a quote for smaller items please email us at info@equinery.co.uk with your request and we’ll provide you with a detailed quote.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How long do your products take to ship?”][vc_column_text]Most of our items are kept in stock and are therefore available within 1-3 Working Days.
On the rare occasion that this should this be any different to the above we will let you know within 24 hours of your order.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do you accept returns?”][vc_column_text]We accept returns for all standard items within 14 days of purchase, if in original packaging and ‘as new’ (i.e re-saleable) condition.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I update or change the payment method on my subscription?”][vc_column_text]Check out the video below to see how easily it is to change the payment method on your subscription![/vc_column_text][vc_video link=”https://youtu.be/lMpLlwQ3nMU” align=”center”][/vc_accordion_tab][vc_accordion_tab title=”How do I renew my subcription now?”][vc_video link=”https://youtu.be/Jbai8aCqJBE” align=”center”][/vc_accordion_tab][vc_accordion_tab title=”How do I restart my subscription which has been on hold?”][vc_video link=”https://youtu.be/xkEE8bTHQ2M” align=”center”][/vc_accordion_tab][vc_accordion_tab title=”How do I change the address on my subscription?”][vc_video link=”https://youtu.be/sN9sxna9BWw” align=”center”][/vc_accordion_tab][vc_accordion_tab title=”How do I fix a failed payment on my subscritpion?”][vc_video link=”https://youtu.be/FxQa6R5WvvE”][/vc_accordion_tab][vc_accordion_tab title=”How do I redeem my Hi Form Club reward points?”][vc_video link=”https://youtu.be/nVb04tVoHvw” align=”center”][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row]